After-Sales
We offer comprehensive after-sales support, from a guaranteed 1-year warranty to 12-hour responses to your quality issues. Truer has a ready stock of spare parts and a responsive team that will help repair or replace your kitchen equipment to ensure minimal interruptions in your business.
Protecting Both Spare Parts & Machine
1- year warranty
Truer’s 1-year warranty displays the durability of our kitchen equipment to brand owners, food contractors, and other clients, which translates into trustworthy performance you can count on. We also provide quick replacement and spare parts services to resolve any quality issues quickly.
Be responsive on 7/12
Our staff keeps an ear out for any quality issues you face, responding to your needs within 12 hours. Having Truer by your side 7 days a week ensures your business runs smoothly as we care for your problems behind the scenes.
7-days no-worry aftersales
Truer stays with you 7 days after the sale to ensure our kitchen equipment operates smoothly and promptly assists when you face quality concerns. Having worry-free aftersales ensures you can focus on your business with less worry as we quickly resolve your needs.
Advantages of Ordering catering equipment in Truer
When project contractors select Truer for their hotel and restaurant supply needs, they unlock many advantages that significantly benefit their hospitality projects. Our unwavering commitment to innovation ensures we meet the high demands and standards of the hospitality sector.
Protecting Both Spare Parts & Machine
Communicate the issue and specific problem
Provide information on your quality issue, and our team will study your situation immediately, guaranteeing you a solution within 7 days.
Provide our specific solution to the issue and negotiate
Our team offers easy-to-follow advice or informs you of our intervention while negotiating with you to ensure quick service.
Replacing accessories or produce new bulk (free of charge)
We can offer parts or full replacement of any kitchen equipment facing quality issues free of charge to ensure you spend less for your needs.